Washington Certified Veteran-Owned Business
A flooded basement gets worse by the hour. Water soaks into drywall, framing, insulation, and stored belongings, and in Seattle's damp climate, mold can start growing within 24 to 48 hours. Restora's veteran-owned, IICRC-certified team is on call 24/7 for flooded basement cleanup across Seattle and the Greater Puget Sound, with pump-out equipment, commercial dryers, and the documentation your insurance company needs.
Whether the cause is a failed sump pump, a burst pipe, a sewer backup, or stormwater pushing through the foundation, we extract the water, dry the structure, and handle repairs.
We're here to help
We treat your home with the same care and attention we'd give our own. Every water damage call starts with a clear assessment, fast mitigation, and plain communication about what can be dried, what needs to be removed, and what your insurance carrier may need from the restoration team.
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What you do before our crew arrives can protect your safety, your belongings, and your insurance claim. Work through these steps in order, and skip anything you can't do safely.
If it's 2 a.m., the steps above are done, and water is still standing in your basement, that's exactly the situation we staff for. Call us and we'll walk you through anything else while the crew is en route.
Basements collect water because they sit at the lowest point of the house, and they hold it because concrete, finished walls, and flooring systems trap moisture long after the visible water is gone. Restora's basement flood cleanup crews arrive with submersible pumps, truck-mounted extractors, air movers, dehumidifiers, and moisture meters, so basement water removal starts the same visit as the inspection.
We handle flood water removal services for finished and unfinished basements, daylight basements, and below-grade utility rooms in homes and commercial buildings across Seattle and the Greater Puget Sound. Clean water from a supply line, gray water from a failed appliance, and contaminated water from sewage backups or surface flooding each call for different equipment and safety protocols, and our IICRC-certified technicians are trained on all three.
We document every job from the first walkthrough: photos, moisture readings, and an itemized scope of work you can hand straight to your insurance adjuster.
Seattle gets most of its rain between October and April, and long stretches of saturated soil push groundwater against foundations for months at a time. Add the region's hillside lots, older housing stock, and aging side sewers, and basement flooding here rarely comes from one dramatic storm. It builds from conditions that fail at the worst moment. The calls we answer most often include:
During a heavy rain event the pump runs constantly. When it loses power, jams, or wears out, the pit overflows and the basement floods within minutes.
Saturated soil forces water through foundation cracks, cove joints, and window wells, especially on sloped lots where runoff drains toward the house. Wind-driven storms compound the problem; see our storm damage services.
Root-blocked or collapsed side sewers send water, and sometimes sewage, back up through basement floor drains during peak flows.
Seattle's occasional cold snaps catch uninsulated pipes in crawl spaces and garage walls. A single burst supply line can release hundreds of gallons into the basement below; our frozen and burst pipe team handles the source and the cleanup together.
Basement utility rooms put the most failure-prone equipment in the house at its lowest point.
It takes real industry knowledge and a deep understanding of the system to successfully challenge an insurance company, and Restora proved they have both.
Their team came in 2 hours after our emergency call and got to work immediately. They were professional, easy to work with, and answered our questions.
I had a lot of water damage resulting from a leaky water heater. Fortunately we were able to get help from Restora Services in time to avoid any mold.
The Restora team helped me navigate a tough water emergency and I would definitely use them again.
A pipe broke in my house and flooded the kitchen - Restora came in and fixed the issue quickly and made the entire process seamless. Great service and customer care.
I had an excellent experience with Restora after a water damage incident in my home. Their team was professional, responsive, and thorough in their work, ensuring that every corner was addressed.
They were very responsive, professional, and knowledgeable about every step of the restoration process.
Also a big plus they’re a veteran owned business! Awesome group of folks and incredible customer service.
We confirm the basement is safe to enter by checking for electrical hazards and identifying the water category. Then we identify the source, measure how far moisture has traveled into walls and flooring, and document everything for your claim.
Submersible pumps and truck-mounted extractors remove standing water fast. For deep flooding, pump-out begins while the inspection is still underway, because every hour of standing water pushes moisture deeper into the structure.
Moisture meters and thermal imaging find the water you cannot see: inside wall cavities, under flooring, behind built-ins, and in the slab. This step decides what can be dried in place and what has to come out.
Air movers and commercial dehumidifiers run until moisture readings return to dry-standard levels. We monitor daily and adjust equipment placement based on the readings, not guesswork.
Affected surfaces are cleaned and treated with antimicrobials appropriate to the water category. Materials that could not be saved are removed and documented, and our reconstruction team rebuilds drywall, flooring, trim, and finishes so the project ends with a usable basement, not a demolition site.
Coverage for a flooded basement depends heavily on where the water came from. Sudden and accidental losses, like a burst pipe or a failed water heater, are typically covered by standard homeowners policies. Water that rises from outside, like stormwater or groundwater, generally falls under separate flood insurance, and sewer backups often require their own policy rider. The distinctions matter, which is why identifying and documenting the source is built into our first site visit.
Restora photographs the damage, logs moisture readings, and prepares an itemized scope of work your adjuster can act on. If you've already filed a claim, we coordinate directly with your carrier. If you haven't, we'll tell you what the insurance company usually asks for before you call. You stay in control of the claim; we make sure the technical record supports it.
Not everything a flood touches is a loss, and not everything that looks fine can stay. Carpet pad, saturated boxes and upholstery, and drywall that has wicked water more than a few inches usually need to go, particularly if the water was contaminated; hard-surface furniture, appliances that stayed above the waterline, and structural framing can often be dried, cleaned, and kept.
Our technicians evaluate contents item by item, explain what drying or cleaning would cost versus replacement, and document everything removed so your insurance claim reflects the real loss. Nothing leaves your home without your sign-off.
Many Seattle homes have a crawl space instead of, or alongside, a basement, and the same conditions that flood basements collect water under the house. Standing water in a crawl space soaks insulation, rots framing, and feeds moisture into the living space above. Restora extracts crawl space water, removes ruined insulation and debris, and dries the framing as part of our broader water damage restoration service. If you're not sure whether what's under your house needs professional attention, send us a photo and we'll give you a straight answer.
Restora is veteran-owned and operated, and it shows in how we run a flood job: fast dispatch, a clear plan, and steady communication until the work is done. Our technicians are IICRC certified, the company is BBB accredited and Washington Certified Veteran-Owned, and we answer the phone 24/7 because basements don't flood on a schedule.
We don't stop at drying, either. Restora's reconstruction team rebuilds what the flood took, from subfloor to paint, so you work with one company and one point of contact from the emergency call through the finished basement. For the full picture of how we handle water losses of every kind, see our water damage restoration page.
Answers to a few of our most frequently asked questions. Don't see what you're looking for? Contact us and we'll be happy to help.
We answer 24/7 and dispatch across Seattle and the Greater Puget Sound. Most crews arrive within one to three hours depending on location, traffic, and current emergency volume. When you call, we'll give you the most accurate arrival window we can and tell you what to do in the meantime.
It depends on how much water, how large the basement, and what category of water was involved. A shallow clean-water loss costs far less than a sewage-contaminated flood that requires material removal. We provide a free estimate with an itemized scope before work begins and prepare the documentation your insurer needs for covered losses.
It depends on the source of the water and the policy. Standard homeowners policies often cover sudden internal losses such as burst pipes or failed water heaters. Rising water from outside usually requires separate flood insurance, while sewer backups and sump-pump overflows may require an endorsement. Your insurer makes the final coverage decision, and we document the source and damage so the adjuster has accurate information.
A small clean-water spill on sealed concrete may be manageable with a wet/dry vacuum and fans, but only after electrical hazards are ruled out and no porous materials are affected. Deeper water, finished walls, soaked carpet, or any chance of sewage contamination should be handled professionally because hidden moisture inside wall cavities and under flooring can lead to mold and rot.
Most basement drying runs two to four days once extraction is complete, though saturated concrete, dense framing, and finished walls can take longer. We take moisture readings daily and remove equipment only when the readings hit dry standards, so you're never guessing whether it's done.
Sewage-contaminated water is a Category 3 loss and needs protective equipment, containment, and antimicrobial treatment, not household cleaners. Keep people and pets out of the area and call us. Our technicians handle contaminated water losses under IICRC protocols as part of every basement flood response.
